Refund and Cancellation Policy

Refund and Cancellation Policy – Qausainflix

At Qausainflix, we are committed to providing a seamless and satisfying streaming experience. Please review this policy carefully to understand your rights and responsibilities regarding subscription cancellations and refund requests.

1. Cancelling Your Subscription

You may cancel your Qausainflix subscription at any time. Upon cancellation:

Continued Access: Your access to premium features will remain active until the end of your current billing cycle. No service disruption will occur during this time.
No Partial Refunds: We do not issue refunds for any unused days within an active subscription period.
How to Cancel: You can cancel your subscription via your account settings or by contacting our support team at support@qausainflix.com. Please follow the provided instructions carefully to ensure your cancellation is processed correctly.

2. Refund Eligibility

You may be eligible for a refund under specific conditions:

Accidental Charges: If you were incorrectly billed due to a system error or duplicate payment, contact us immediately.
Unauthorized Transactions: If someone made a payment on your account without your permission, notify us within 7 days of the transaction to request a refund.

Refunds Will Not Be Issued For:

Change of Mind: We do not offer refunds simply because you changed your mind after subscribing.
Content Dissatisfaction: Refunds will not be granted based on dissatisfaction with available content unless a service defect or misrepresentation has occurred.
Lack of Usage: Not using the service does not qualify for a refund.

3. Requesting a Refund

If you meet the criteria for a refund, please follow these steps:

Contact Support: Email support@qausainflix.com and include:
- Your registered email address.
- Your subscription details (e.g., plan name, payment date).
- A clear explanation of your refund request.
Verification: Our team will evaluate your request and may contact you for additional information to verify the claim.
Processing Time: Approved refunds will be processed within 7–10 business days and returned to your original payment method.

4. Free Trial Policy

If you signed up for a free trial, you must cancel before the trial ends to avoid being charged. If you fail to cancel before expiration, you will be billed for the subscription, and no refund will be issued for that billing cycle.

Please keep track of your trial period to avoid any unexpected charges.

5. Policy Updates

Qausainflix reserves the right to update or amend this policy at any time. In the event of major changes, we will notify you via email or through the platform. Continued use of our service after updates means you accept the revised policy.

6. Contact Us

If you need help regarding refunds or cancellations, please contact us:

Email: support@qausainflix.com

Your satisfaction matters to us, and we are always ready to assist with your concerns in a timely and professional manner.

Thank you for choosing Qausainflix. We appreciate your trust and support.